Customer Service Administrator - Bali (Canggu/Ubud/Denpasar)

Join Key Distribution Partners as a Customer Service Administrator in the heart of Bali! We are seeking detail-oriented, fast-thinking, and highly communicative professionals to deliver exceptional service to our valued clients. This role is perfect for individuals looking to make a difference in a dynamic and growing company. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be at the center of Bali's vibrant tourism scene.

As a Customer Service Administrator, you'll be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring their experience with Key Distribution Partners is seamless. You'll work closely with our team to maintain high standards of service, using tools like Zendesk, Salesforce, and Microsoft Teams to streamline processes. This role offers a unique opportunity to grow within a supportive and innovative environment.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by handling client inquiries and resolving issues promptly and professionally.
• Manage and update client records using Salesforce to ensure accurate and up-to-date information.
• Coordinate with internal teams to ensure smooth communication and timely resolution of client requests.
• Monitor and analyze customer service metrics to identify areas for improvement and implement solutions.
• Assist in the development and implementation of customer service policies and procedures.
• Collaborate with the marketing team to enhance client satisfaction and loyalty.
• Stay updated with industry trends and best practices in customer service to continuously improve service quality.
• Participate in training sessions and workshops to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Proven experience in using CRM systems like Salesforce or similar tools.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients.
• Strong organizational and problem-solving skills, with the ability to work under pressure.
• Fluent in English, with basic knowledge of Indonesian.
• Certification in customer service or related field is a plus.
• Passionate about delivering exceptional service and making a positive impact on clients.

🛠️ Keahlian

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