Customer Service Representative - Central Park Mall

Join Central Park Mall, one of Jakarta’s most iconic shopping destinations, as a Customer Service Representative! In this dynamic role, you will serve as the face of our brand, ensuring every visitor enjoys a seamless, positive, and memorable experience. Your ability to communicate effectively, resolve issues promptly, and create a welcoming atmosphere will be crucial in making every visit to Central Park Mall a delightful one.

As a Customer Service Representative at Central Park Mall, you will be at the heart of our operations, handling customer inquiries, addressing concerns, and providing exceptional service. You will work closely with our team of retail associates, security personnel, and other service staff to ensure that our visitors feel valued and well-cared for. This role offers a unique opportunity to be part of a vibrant and bustling environment, where your skills and dedication will make a tangible difference in the lives of our customers.

We are looking for a passionate and customer-focused individual who is eager to contribute to the success of Central Park Mall. If you have a proven track record in customer service, a strong commitment to delivering excellent service, and a genuine desire to create a positive shopping experience, we invite you to join our team in Jakarta Barat.

📋 Tanggung Jawab Pekerjaan

• Greet and assist customers with a warm and friendly demeanor, ensuring they feel valued and well-cared for.
• Provide information about store locations, promotions, and events to enhance the shopping experience.
• Handle customer inquiries and complaints professionally, resolving issues promptly and effectively.
• Assist with the operation of mall facilities, such as escalators, elevators, and restrooms, to ensure smooth and safe navigation for visitors.
• Collaborate with retail associates and other service staff to maintain a clean and organized mall environment.
• Monitor customer feedback and suggest improvements to enhance service quality.
• Adhere to company policies and procedures, ensuring compliance with all regulations and guidelines.
• Participate in team meetings and training sessions to continuously improve customer service skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service, retail, or a related field.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and team members.
• Excellent problem-solving and conflict resolution skills.
• Ability to work well under pressure and in a fast-paced environment.
• Familiarity with basic computer skills, including email and customer relationship management (CRM) software.
• Friendly and approachable demeanor, with a genuine desire to create a positive shopping experience.
• Ability to work flexible hours, including weekends and holidays, as required.
• High school diploma or equivalent. Additional certifications in customer service or related fields are a plus.

🛠️ Keahlian

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