Lead Front Desk Receptionist

CV Sri Raya · 📍 Deli Serdang, Sumatera Utara · Diposting 2026-10-10
FULL_TIME⭐ TERVERIFIKASI
Rp 20.000.000 – Rp 28.000.000 per month
CV Sri Raya is seeking a highly skilled and professional Lead Front Desk Receptionist to join our team in Deli Serdang, Sumatera Utara. This role is crucial in ensuring the smooth operation of our reception area and providing excellent customer service. The ideal candidate will have a strong background in front desk operations and a passion for delivering exceptional guest experiences.

📋 Tanggung Jawab Pekerjaan

Greet and assist guests upon arrival and departure, ensuring a warm and welcoming atmosphere.,Manage and coordinate the reception area, including scheduling appointments and managing guest inquiries.,Handle guest complaints and concerns professionally and efficiently, ensuring their satisfaction.,Maintain accurate and up-to-date guest records and documentation.,Coordinate with other departments to ensure seamless guest experiences and timely resolution of any issues.,Oversee and train junior receptionists to maintain high standards of service.,Perform other related duties as required.

🎓 Kualifikasi & Syarat

Bachelor's degree in Hospitality Management, Business Administration, or a related field.,Minimum of 3 years of experience in front desk receptionist roles, with a strong background in customer service.,Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.,Proficiency in using computer systems and software for reception and guest management.,Strong organizational and problem-solving skills.,Ability to work well under pressure and in a fast-paced environment.,Fluency in English and local language is a plus.

🛠️ Keahlian

Customer serviceCommunicationTeam leadershipProblem-solvingTime managementMultitaskingComputer proficiency
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